11 Delighted alternatives to try after the 2026 shutdown

Here are our top three picks:

Delighted is shutting down. What should you replace it with?

By 30 June 2026, Delighted will be discontinued. It will cease to operate and will no longer receive updates or support from Qualtrics. So, if you use it for NPS, CSAT, or quick pulse surveys, you’ll definitely need a replacement tool.

But the shutdown is not the only reason teams are looking. Many organisations were already running into gaps: limited year-over-year reporting, too much effort to control where web surveys appear, and messy workflows when multiple teams try to run different survey programmes at the same time.

So what should you use instead?

Here, we’ve shortlisted 11 Delighted alternatives. Each option fits a different use case, so you can choose based on the level of insight, workflow support, and scale you need.

Why trust us

We’re the team behind Eletive, an employee engagement and performance platform built for continuous listening and manager follow-through. We work with HR and people leaders who need real-time engagement insight across teams and a practical way to turn feedback into action.

Here’s what one customer says:

We see Eletive not just as a tool, but as a partner in our ongoing journey to enhance employee engagement and organisational development.

For this guide, we combined what teams liked about Delighted (simple surveys, quick rollouts) with what many teams needed next (stronger reporting, cleaner workflows, and better support for multi-team programmes). The result is a shortlist that helps you choose the right alternative based on your use case, the level of insight you need, and how you plan to act on feedback.

What is Delighted?

Delighted is a lightweight feedback tool designed to help teams collect and report on experience scores quickly. It’s best known for surveys like NPS, CSAT, and CES, and for how easy it is to launch short surveys across email, web, link, and in-product channels.

Delighted is used across different audiences from customers, employees, event attendees to product users and its core strength is simplicity. With it, you can set up a survey fast, collect responses with minimal friction, and see a clear score without much configuration or training.

Why consider a Delighted alternative?

Delighted is popular because of its simplicity. Many users describe it as “very intuitive” and “incredibly easy to navigate”. However, as feedback programmes mature and more teams begin relying on the same data, Delighted can start to feel limiting. Here are the most common reasons teams consider Delighted alternatives.

You need reporting that holds up year over year

Delighted’s reporting is easy to read. The challenge is depth over time. Once leadership asks for year-over-year movement, clearer trend lines, and more robust analysis, many teams start to feel the ceiling.

A mid-market user described the gap plainly: “There could be more features for reporting to help show us our results year over year.” Another put it this way: “There are times where I wish it was more advanced in the analytics area.” In practice, this often means exporting data, stitching reports together manually, or losing confidence in what the numbers are really saying over time.

You are doing too much manual work to get useful insight

When reporting starts spilling into spreadsheets, the tool is no longer saving time. It is just collecting data. That frustration shows up clearly in reviews. One user put it like this: “The absence of detailed reports and insights results in manual effort to obtain the necessary information.” If your team is spending hours cleaning, sorting, and interpreting responses outside the platform, it is usually a sign you have outgrown a lightweight feedback setup.

Multi-team programmes can create messy data

Delighted can work well when one team runs one programme. It gets harder when multiple departments run overlapping surveys and need clean separation. 

A Customer Success Director described the impact: “Since multiple teams want to use Delighted, the scores land in only one spot in Salesforce… This means when our Support team uses it for CSAT, the NPS scores get messed up.” 

In their case, it even felt like CSAT and NPS can’t run at the same time unless everything stays solely in Delighted. This is where teams start needing stronger governance: cleaner segmentation, clearer ownership, and workflows that scale across departments.

You need built-in follow-up, not just collection

Collecting feedback is the easy part. Closing the loop is where programmes succeed or stall.

One user highlighted a common gap: “We cannot respond to the feedback directly from the tool.” When follow-up is manual, it becomes slower, harder to track, and easy to drop, especially at scale.

11 best Delighted alternatives to try in 2026

Now that you know the most common reasons teams move on from Delighted, let’s look at the best alternatives. We’ve grouped these options by use case, so you can choose what fits your programme today and where you want it to go next.

1. Eletive

Best for: teams looking to move beyond just 'measuring' (as with Delighted) and start actively working to improve culture and increase employee retention.

Eletive focuses on continuous employee listening and manager-led follow-through at scale. It combines real-time pulse surveys with people analytics and practical manager tools, so organisations can see what is changing across teams, roles, locations, and managers, and respond while it still matters.

For teams moving on from Delighted, Eletive becomes the stronger choice when simple survey scores are no longer enough. It supports deeper insight, clearer ownership, and structured action, rather than stopping at reporting.

Aside from measuring engagement, Eletive helps managers act on feedback through built-in support for 1:1s, check-ins, goal-setting, and performance conversations, turning feedback into visible, trackable progress over time.

Key features

• Real-time pulse surveys with instant dashboards, heat maps, and flexible segmentation

• Advanced people analytics for complex organisations and matrix structures

• AI-powered insights to analyse open-text feedback and surface themes at scale

• Manager enablement tools for 1:1s, check-ins, goal-setting, and performance conversations

• Action planning and follow-up to close the feedback loop and track progress

• Performance management options including 360 feedback and OKR tracking

• Designed for frontline and deskless teams, with strong accessibility

• 40+ languages to support multi-country workforces

• HRIS integrations to reduce admin and keep data accurate

Pros

• Clear step up from lightweight survey tools like Delighted

• Built for continuous listening, not annual or ad-hoc surveys

• Strong segmentation and visibility across teams, locations, and roles

• Helps managers turn feedback into concrete actions, not just reports

• Works well for growing organisations with complex structures

Cons

• More structured than ultra-lightweight survey tools

• Requires thoughtful rollout and manager onboarding to get full value

• May be more than needed if you only want a simple score check

G2 rating: 4.6 out of 5

Pricing model: Custom (based on organisation size and needs)

2. Qualtrics (CoreXM / XM Suite)

Best for: advanced customer survey research and enterprise-scale experience programmes

Qualtrics is the parent company of Delighted, and it has announced Delighted will sunset by 30 June 2026 as it aligns product offerings to its AI-powered Suites. 

In other words, the shutdown is not just a product change, it’s a portfolio decision. For some teams, that points naturally to Qualtrics. For others, like HR teams, it’s a reminder to choose a tool that matches how they actually run feedback, without paying for customer-focused feature they will not use.

Key features

• Advanced survey logic and highly flexible question design

• Powerful analytics, dashboards, and enterprise reporting

• Text analytics and sentiment analysis for open-ended feedback

• Multi-audience programmes (employees, customers, product, brand)

• API access and integrations for custom workflows

• Enterprise admin controls and governance features

Pros

• Very flexible for complex research and survey programmes

• Strong analytics and reporting at enterprise scale

• Handles large datasets and multiple programmes well

• Useful text analytics for qualitative feedback

Cons

• Often expensive compared to most alternatives

• Can feel like overkill for simple engagement or pulse surveys

• Steeper learning curve, especially for non-research teams

• Usually needs dedicated ownership to run well

G2 rating: 4.4 out of 5

Pricing model: Custom (enterprise pricing)

3. Culture Amp

Best for: larger organisations that want an enterprise-grade employee engagement programme with benchmarks

Culture Amp focuses on running research-backed employee engagement programmes at scale. 

The platform centres on people-science-driven surveys, deep benchmarking, and analytics that make it easy to compare engagement across teams, functions, and the wider organisation. On higher-tier plans, Culture Amp also extends into performance and development, allowing organisations to manage engagement, growth, and feedback within fewer systems.

Key features

• Engagement surveys for key moments (onboarding, offboarding, pulse), with configurable templates

• Benchmarks and comparative reporting, one of Culture Amp’s strongest differentiators

• AI-assisted analysis and recommendations to help teams interpret results faster

• HRIS integrations and admin controls designed for larger organisations

• Modular plans that can include performance and development workflows (plan-dependent)

Pros

• Strong fit for organisations that value benchmarks and research-backed survey frameworks

• Built for enterprise rollouts, with robust permissions, integrations, and admin tooling

• Can consolidate multiple people programmes when using more than one module

Cons

• Can feel heavy if you only want lightweight pulse surveys

• Typically higher cost and more process-driven than simple survey tools

• Implementation and internal change management can take longer, especially across multiple teams

G2 rating: 4.5 out of 5

Pricing model: Custom (enterprise pricing available)

4. Workleap Officevibe

Best for: small to mid-sized teams that want lightweight employee listening with a fast rollout

Officevibe keeps engagement tracking simple and consistent. 

It centres on regular pulse surveys, anonymous feedback, and manager-friendly summaries, so teams can start listening without building a heavy programme. If Delighted was your lightweight way to collect internal sentiment, Officevibe offers a more purpose-built employee feedback setup with quick deployment, clear trends, and manager guidance to support follow-through.

Key features

• Pulse surveys with ready-to-use question banks

• Anonymous feedback channels for ongoing input

• Trend reporting and engagement summaries

• Recognition features to reinforce positive behaviours

• Manager resources and suggested actions to support follow-through

• Integrations with common workplace tools (plan-dependent)

Pros

• Easy to launch and easy for managers to adopt

• Low barrier to entry for teams formalising engagement for the first time

• Clear, manager-friendly reporting for recurring pulse programmes

• Useful mix of surveys, feedback, and recognition in one place

Cons

• Less depth than enterprise platforms for advanced analytics and complex org structures

• Segmentation and customisation can feel limited for mature programmes

• Action planning is lighter than platforms built for structured, organisation-wide change

G2 rating: 4.4 out of 5

Pricing model: subscription, typically priced per user/employee

5. Lattice

Best for: companies that want employee engagement and performance management in one system

Lattice brings engagement surveys into the same platform as performance reviews, goals, and ongoing feedback. Instead of treating engagement as a standalone programme, it connects measurement to the routines managers already run like 1:1s, reviews, praise, and goal tracking.  If you are moving away from a survey-first tool like Delighted, Lattice makes sense when your next platform needs to do more than collect sentiment.

Key features

• Engagement surveys with customisable questions

• Performance reviews and 360-degree feedback

• Goal tracking and OKR management

• Continuous feedback and praise

• Compensation management tools (module-based)

• 1:1 meeting templates and manager workflows

Pros

• Helps reduce tool sprawl by bringing multiple people workflows into one platform

• Strong manager workflows that connect engagement with performance routines

• Modern interface that is easy for employees to use

• Solid integrations ecosystem

Cons

• Heavier than engagement-only platforms

• Higher learning curve due to multiple modules

• Can feel like overkill if you only need engagement surveys

• Costs typically rise as you add modules

G2 rating: 4.7 out of 5

Pricing model: subscription-based, modular pricing

6. Leapsome

Best for: linking engagement to performance, goals, and development in one system

Leapsome connects engagement surveys with the day-to-day people processes that shape how work feels: goals, reviews, feedback, and development. The platform is a strong fit when you want engagement to feed directly into manager routines and growth conversations, rather than living in a separate survey tool.

Key features

• Engagement surveys with customisable frameworks

• OKRs and goal management

• Performance reviews and ongoing feedback

• Learning and development modules (plan-dependent)

• Meeting and 1:1 tools to support manager routines

• Compensation review cycles (module-based)

Pros

• Strong alignment between engagement signals and business goals

• Modern interface with a solid user experience

• Flexible enough for different organisational structures

• Good balance between depth and usability across modules

Cons

• Setup can take longer because multiple modules connect together

• Not an engagement-only tool, which may be more than some teams need

• Works best with buy-in across goals, reviews, and development processes

• May require dedicated admin ownership as you scale

G2 rating: 4.8 out of 5

Pricing model: subscription-based, modular pricing

7. Workday Peakon (Employee Voice)

Best for: large, global organisations that want continuous employee listening at enterprise scale

Workday Peakon is built for continuous employee listening across complex, multi-country organisations. It combines regular feedback collection with enterprise analytics and manager-facing insights, helping large HR teams track engagement across business units and act consistently at scale. 

Peakon is especially relevant if your organisation already runs on Workday. The tight connection with Workday HCM makes it easier to link survey results with people data and reduce admin overhead for large deployments.

Key features

• Continuous listening with real-time analytics and automated insights

• Manager dashboards that prioritise actions and highlight where support is needed

• Large-scale rollout support across multiple business units

• Multilingual survey support for global workforces

• Integration with Workday HCM (strongest fit when Workday is your system of record)

• Heat maps and segmentation for organisation-wide visibility

Pros

• Enterprise-ready and proven at large scale

• Strong analytics with automated insight surfacing

• Excellent fit for global organisations running multi-country programmes

• Clear manager dashboards designed to drive action

Cons

• Enterprise pricing can be significant

• Less suitable for small and mid-sized teams that want lightweight rollout

• Works best with mature HR operations and clear programme ownership

• Implementation can take time, especially across regions and business units

G2 rating: 4.6 out of 5

Pricing model: Custom (enterprise pricing)

8. TINYpulse (WebMD Health Services)

Best for: anonymous employee feedback and simple, recurring pulse check-ins

TINYpulse keeps employee feedback lightweight and consistent. It encourages honest input through regular anonymous questions, making it a practical option when psychological safety and participation matter more than complex analytics. Alongside pulse surveys, TINYpulse also includes recognition features, which helps balance constructive feedback with positive reinforcement and day-to-day morale building.

Key features

• Anonymous pulse surveys (often run as short, recurring questions)

• Suggestion box for anonymous ideas and concerns

• Simple manager dashboards and basic sentiment tracking

• Peer recognition tools (for example, “Cheers for Peers”)

• Participation and trend visibility over time

Pros

• Strong anonymity focus, which can increase honesty and response rates

• Easy to adopt with minimal training

• Recognition features help reinforce positive behaviour

• Straightforward setup for smaller teams

Cons

• Less depth than analytics-heavy engagement platforms

• Reporting and segmentation are more basic

• Action planning is lighter than programme-led tools

• Can be limiting for complex organisations or advanced use cases

G2 rating: 4.4 out of 5

Pricing model: subscription-based, typically priced per employee/user

9. 15Five

Best for: manager-led check-ins and building a continuous feedback culture

15Five is built around a simple idea: engagement improves when managers stay close to their teams, consistently. Its weekly check-ins create a steady rhythm for sharing wins, blockers, and sentiment, so managers can respond in real time instead of waiting for a quarterly survey cycle. 

It also brings reviews, goals, and recognition into the same workflow, which helps teams connect engagement signals to day-to-day performance conversations without juggling multiple tools.

Key features

• Weekly check-ins with customisable questions

• Engagement surveys (including options tied to Best-Self Review)

• Performance review tools and structured feedback cycles

• OKR tracking and goal alignment

• Manager effectiveness assessments and coaching support

• Recognition features (for example, “high fives”)

Pros

• Strong focus on manager coaching and leadership habits

• Encourages consistent feedback, not just survey participation

• Practical mix of check-ins, recognition, and performance routines

• Fits organisations investing in manager development

Cons

• Survey analytics can feel lighter than specialist engagement platforms

• Broad scope means it may not go as deep on engagement as programme-led tools

• Needs manager consistency to get the full value from check-ins

• Can feel like extra work if teams do not adopt the rhythm

G2 rating: 4.6 out of 5

Pricing model: subscription-based, typically priced per employee/user

10. SurveyMonkey

Best for: teams that want full control over custom survey creation (beyond engagement)

SurveyMonkey is a general-purpose survey and forms tool. It gives you the building blocks to create, send, and analyse surveys for almost any use case, including employee feedback, without locking you into an engagement-specific programme. 

For a Delighted replacement, SurveyMonkey fits best when you mainly need a flexible survey engine and you are comfortable handling follow-up and action planning outside the tool. It is less ideal if you want manager workflows, continuous listening structure, or engagement-specific guidance built in.

Key features

• Drag-and-drop survey builder with customisable question types

• Large template library for common survey formats

• Multiple distribution channels (email, link, web, embed)

• Logic and branching for more tailored survey flows

• Basic analytics and reporting dashboards

• Exports and integrations (plan-dependent)

Pros

• Very flexible across many survey types and departments

• Familiar interface and widely adopted brand

• Useful for teams that want control over question design and formats

• Affordable entry plans for basic survey needs

Cons

• Not engagement-specific, so it lacks manager enablement and built-in follow-through

• Action planning and closing-the-loop workflows are limited

• Reporting can feel basic unless you move to higher tiers

• You may need other tools to run a complete engagement programme

G2 rating: 4.4 out of 5

Pricing model: subscription-based (freemium with paid tiers)

11. Glint (Microsoft Viva Glint)

Best for: Microsoft-centric enterprises running engagement at scale

Glint sits inside the Microsoft Viva ecosystem as Viva Glint, and it’s built for large organisations that want to run employee listening programmes with enterprise governance. You get engagement surveys, leader and manager views, and insights designed to scale across business units with the advantage of fitting naturally into Microsoft 365 environments. 

For a Delighted replacement, Glint makes the most sense when your organisation already lives in Teams and Microsoft 365 and you want employee listening to plug into that ecosystem rather than adding another standalone platform. 

Key features

• Engagement surveys and people-science-based measurement strategy 

• Enterprise analytics with automated insight surfacing and leader/manager dashboards 

• Microsoft ecosystem fit (Teams/Microsoft 365 prerequisites and Viva suite packaging) 

• Action and follow-through support through manager-facing insights and guidance 

• Integrations with Viva tools (for example, Viva Insights data flowing into Viva Glint) 

Pros

• Strong fit for enterprise organisations already standardised on Microsoft 365 and Teams 

• Built to scale across large, complex structures with central governance 

• Benefits from Microsoft’s Viva roadmap (including Copilot support in Viva Glint) 

Cons

• Less suitable for SMBs looking for a lightweight survey tool (enterprise motion, enterprise setup) 

• Licensing and prerequisites can be a factor (for example, minimum seat requirements and Microsoft licensing dependencies) 

• Best value shows up when you commit to the wider Microsoft ecosystem, not as a standalone add-on 

G2 rating: 4.6 out of 5  

Pricing model: Custom (typically via Microsoft enterprise licensing/Viva packaging) 

Choosing the right Delighted alternative

Delighted worked because it was simple. If your needs are still lightweight, a survey-first tool may be enough.

But if the shutdown is pushing you to level up, choose a platform that does more than collect scores. One that helps you understand what’s changing across the organisation and supports real follow-through after feedback comes in. That’s exactly where Eletive fits.

Eletive combines continuous listening with manager-led action, so feedback turns into visible progress you can track over time. Ready to replace Delighted with a tool built for real engagement?

Book a demo with Eletive here.