14 best eNPS survey software for HR teams (2026)

Quick summary

The best eNPS survey software gives you more than a score. It shows you what's driving it. Eletive is our top pick for its real-time intelligence and actionable insights. Culture Amp is the strongest alternative for benchmarking. Leapsome suits teams that want to connect eNPS to performance workflows.

eNPS software: a single question that tells you a lot

Your eNPS score comes from one question: "On a scale of 0–10, how likely are you to recommend this organisation as a place to work?" It's the fastest read you have on how employees feel about where they work.

But a score without context doesn't tell you much. Is +20 good? It depends on your industry, your trend, and what's changed since the last time you asked. That's where eNPS survey software earns its keep.

This guide reviews the best eNPS software for HR teams. We cover what each does well, where it falls short, and which type of team it fits best.

Why listen to us?

We see Eletive not just as a tool, but as a partner in our ongoing journey to enhance employee engagement

At Eletive, we work with HR and people teams every day on the real challenges of engagement measurement. We've evaluated these platforms through direct customer research and hands-on testing. We have a clear focus on what actually drives action, not just data.

What makes good eNPS survey software?

Not all eNPS software is built the same. Here's what separates the ones worth using from the ones that just collect numbers.

• Continuous tracking. A single eNPS score is a snapshot. Trends over time are what let you act. Look for software that measures at regular intervals and automatically tracks movement.

• Follow-up questions. Your eNPS questions do the heavy lifting. The standard question gives you the score. Open-text follow-ups tell you why. Good platforms prompt for those and analyse the responses.

• Manager-level access. An organisation-wide average hides which teams need attention. The best employee NPS software breaks results down by team and puts them in front of the managers who can act.

• HRIS integration. Your employee list changes constantly. Software that connects to your HR system keeps survey distributions accurate without manual work.

• Anonymity controls. Employees give more honest scores when they trust the process. Look for configurable group-size thresholds and clear data handling policies.

The best eNPS survey software tools, reviewed

1. Eletive

Eletive is the best eNPS survey software for modern people teams. While most eNPS tools give you a number and leave you to figure out what it means, Eletive gives you context. Its AI analyses open-text follow-up responses to surface the specific themes pushing your score up or down, so you know exactly where to focus.

You can also break eNPS down by team, department, and location using dynamic heatmaps. Spot where promoters are concentrated and where detractors cluster without manually digging through filters. Automated alerts flag when scores drop below a set threshold, so HR stays informed without having to watch dashboards all day.

Eletive also connects eNPS software data to continuous performance management. You can see how team sentiment correlates with 1:1 frequency and goal progress. This is a level of insight no standalone eNPS tool delivers.

Key Features

• Real-time pulse surveys, lifecycle surveys, and targeted question sets for continuous engagement visibility

• Dynamic dashboards, heatmaps, and automated alerts that surface turnover risks before they escalate

• AI-powered analysis of open-text responses, surfacing themes without manual review

• Structured 1:1 tools with shared agendas, templates, and automated follow-ups

• Confidential communication channels and whistleblowing options for psychological safety

• Individual employee dashboards and in-app guidance encouraging self-directed development

Pros

• Connects eNPS to engagement drivers and performance data in one platform

• Intuitive for managers and employees, not just HR admins

• Self-leadership tools drive higher participation rates

• Strong anonymity controls build employee trust

Cons

• Pricing requires a sales conversation

• Full value comes from using engagement and performance features together

2. Culture Amp

Culture Amp is one of the most established names in employee listening. Its strongest differentiator is benchmark data. You can compare your score against thousands of organisations in the same industry, region, or size bracket. This makes the difference between a number and an insight.

Key features

• Research-backed survey templates with industry benchmark data

• People analytics that cover engagement, DEI, and attrition risk

• Performance reviews and goal-tracking integrated into the employee workflow

• AI-powered text analysis and theme extraction from employee feedback

Pros

• Excellent benchmark data gives eNPS results meaningful industry context

• Research-backed survey methodology increases confidence in results

• Clean respondent experience drives high participation rates

Cons

• Admin setup can feel complex for first-time users

• Less intuitive for frontline managers than Eletive

Pricing: Custom

3. Leapsome

Leapsome connects eNPS software to the wider people enablement workflow. Engagement surveys (including eNPS) sit alongside performance reviews, OKR tracking, and learning paths on a single platform. If your biggest challenge is tool sprawl, that consolidation has real value.

Key features

• eNPS surveys with benchmark comparisons and trend tracking

• Performance reviews, OKR management, and 360-degree feedback

• Built-in learning paths and AI-powered coaching recommendations

• Automated action planning that connects eNPS insights to employee development initiatives

Pros

• eNPS data connects directly to performance reviews and development workflows

• Covers engagement, performance, and L&D in one platform

• Strong benchmark data for contextualising results

Cons

• Navigation can feel complex, especially for first-time users

• Feature depth may feel excessive for smaller teams

Pricing: Custom.

4. Lattice

Lattice is a modular performance and people management platform that also includes an HRIS. Its engagement module includes eNPS tracking as part of a broader performance and compensation suite. Teams start with the modules they need and expand over time.

Key features

• eNPS tracking and engagement surveys integrated into performance workflows

• Performance reviews, 1:1s, OKR tracking, and career development planning

• Compensation management linked to performance outcomes

• Modular HRIS, engagement, and people analytics capabilities

Pros

• Transparent, per-user pricing makes budgeting straightforward

• Strong goal and OKR tracking connects sentiment to output

• Modular structure works well for phased rollouts

Cons

• Engagement depth is lower than that of dedicated listening platforms

• Navigation can add unnecessary steps to common tasks

Pricing: From $11/user/month.

5. 15Five

15Five makes eNPS part of the weekly manager rhythm. Check-ins and eNPS scores arrive in the same workflow, giving managers a continuous read on their team without any extra effort. It's a practical choice for organisations that want to improve manager effectiveness while measuring engagement.

Key features

• Embedded eNPS surveys within weekly manager check-in workflows

• Manager Effectiveness Indicator with data-driven leadership scoring

• Career development plans and individual growth tracking

• Recognition tools ("High Fives") that encourage peer appreciation and engagement

Pros

• Low-friction eNPS process embedded in existing manager workflows

• Affordable entry price for smaller teams

• Strong focus on manager development alongside measurement

Cons

• Analytics depth is lower than that of enterprise platforms

• Less suited to complex org structures

Pricing: From $4/user/month.

6. Officevibe (Workleap)

Officevibe, now part of the Workleap platform, is the most accessible entry point on this list. It also offers one of the fastest ways to start measuring eNPS. The platform sends short-pulse surveys, including the eNPS question, directly via Slack or Teams. There's almost no setup involved, making it a strong starting point for teams that have never run a structured listening programme.

Key features

• Anonymous messaging and eNPS tracking

• Manager dashboards with suggested actions and team sentiment trends

• 1:1 meeting tools with conversation templates and goal tracking

• Pulse survey automation with recurring engagement tracking

Pros

• Fast deployment with near-zero configuration

• One of the most affordable options available

• Slack and Teams delivery drives high response rates

Cons

• Survey customisation is limited

• Reporting depth makes complex org structures difficult to analyse

Pricing: From $5/user/month.

7. Workday Peakon Employee Voice

Peakon does more than track eNPS. It predicts where scores are heading. Its machine learning flags attrition risk before it shows up in your turnover data, giving HR time to act. It's the natural fit if you're already running Workday and want your engagement data to live in the same ecosystem.

Key features

• Continuous eNPS measurement with automated pulse surveys

• Predictive analytics that identify attrition and disengagement risks

• Driver analysis that pinpoints factors influencing eNPS scores

• Manager dashboards with recommended actions based on employee feedback

Pros

• Best-in-class predictive analytics for eNPS trends

• Native Workday integration eliminates data friction

• Highly actionable manager-level outputs

Cons

• Full value depends on being inside the Workday ecosystem

• Implementation can be lengthy and resource-intensive

Pricing: Custom.

8. Microsoft Viva Glint

Viva Glint is the best eNPS survey software for teams that run on Microsoft 365. eNPS surveys land in Teams or Outlook, apps employees use every day. Copilot analyses responses and surfaces themes without manual review. If your organisation is deeply embedded in the Microsoft stack, this is your lowest-friction path to continuous eNPS measurement.

Key features

• eNPS surveys delivered directly through Microsoft Teams and Outlook

• AI-powered sentiment and theme analysis using Microsoft Copilot

• Real-time engagement dashboards and eNPS trend tracking

• Manager action planning tools tied to survey results

Pros

• No new tool for employees to adopt, as it runs inside Teams

• Included in many existing Microsoft 365 licences

• Copilot integration for fast, accessible insight generation

Cons

• Limited value outside the Microsoft 365 ecosystem

• Some features feel less polished than dedicated engagement platforms

Pricing: Included in select Microsoft 365 plans.

9. Medallia

Medallia is enterprise-grade employee net promoter score software that delivers real-time eNPS insights to managers. Its strength is closing the gap between measurement and action at the team level. It's a genuine alternative to Qualtrics for large organisations that find Qualtrics too rigid.

Key features

• Real-time eNPS monitoring across teams, departments, and locations

• AI-driven manager alerts and action recommendations

• Employee feedback analysis with sentiment and theme detection

• Enterprise-grade integrations with HRIS, CRM, and business systems

Pros

• Manager nudges drive action closer to where issues actually occur

• Strong integration capabilities for complex enterprise tech stacks

• Comparable analytics depth to Qualtrics

Cons

• Not suited to mid-market organisations

• Implementation requires significant internal resource or consulting support

Pricing: Custom.

10. Qualtrics EmployeeXM

Qualtrics is a technically sophisticated eNPS software. Its survey logic, analytics, and lifecycle listening are unmatched in depth. For large organisations with a dedicated research team and the budget to match, it delivers. For most HR teams, it's more platform than you need, and harder to use than it should be.

Key features

• Advanced eNPS surveys with highly customizable survey logic

• Lifecycle listening programmes covering every stage of the employee journey

• Predictive analytics and driver analysis for engagement and retention

• AI-powered text analytics for open-ended employee feedback

Pros

• Unmatched depth of survey logic and analytics capability

• Covers the full employee lifecycle in one system

• Extensive integration options for enterprise tech stacks

Cons

• Pricing is opaque, and all contracts go through sales

• Steep learning curve as it’s built for research teams, not day-to-day HR admins

Pricing: Custom.

11. Quantum Workplace

Quantum Workplace sits between enterprise complexity and lightweight simplicity. It offers robust eNPS tracking, retention-risk analytics, and AI-generated recommendations — all in an interface designed for HR teams rather than data scientists. It's a solid mid-market choice that doesn't demand a research background to use.

Key features

• eNPS tracking with historical benchmarking and trend analysis

• Retention-risk analytics that identify employees likely to disengage

• AI-generated recommendations based on engagement survey results

• Custom dashboards and visual reporting for HR and leadership teams

Pros

• Strong analytics and data visualisation

• Good balance of depth and usability for mid-market HR teams

• Responsive support team

Cons

• Pricing is out of reach for smaller organisations

• Limited LMS integrations

Pricing: Custom.

12. SurveyMonkey

SurveyMonkey is already in most organisations' tool stacks, which is why many HR teams use it for eNPS. It works for a quick one-off measurement. Limitations include the lack of scalability, no trend tracking, no driver analysis, and no way to connect a score to something actionable. It's a starting point, not a long-term solution.

Key feature

• Simple eNPS survey creation with customizable templates

• Survey distribution via email, web links, and embedded forms

• Basic reporting dashboards for eNPS score tracking

• Survey logic and branching for more personalised feedback collection

Pros

• Easy to use with minimal setup

• Affordable for teams with basic measurement needs

• Familiar interface most employees recognise

Cons

• No HRIS integration, anonymisation controls, or benchmark data

• Tracking trends over time requires significant manual effort

Pricing: From $25/user/month.

13. Teamspective

Teamspective takes a different approach to eNPS measurement. Instead of relying solely on scheduled surveys, it combines pulse feedback with behavioural signals from workplace tools to help HR teams identify engagement trends earlier. This makes it particularly appealing for organisations that want to move beyond periodic eNPS measurement and build an ongoing feedback culture.

Key features

• Continuous eNPS and pulse survey tracking with automated scheduling

• AI-powered analysis that identifies engagement trends and risk areas

• Manager dashboards with recommended actions based on employee feedback

• Real-time alerts when engagement or eNPS scores decline significantly

Pros

• Strong focus on manager actionability rather than reporting alone

• The continuous listening approach provides richer trend data than periodic surveys

• Easy-to-understand dashboards designed for non-technical managers

• Good balance between survey depth and usability

Cons

• Benchmarking capabilities are less extensive than those of Culture Amp

• Fewer enterprise-grade customisation options than Qualtrics or Medallia

• Smaller ecosystem and integration marketplace than larger competitors

Pricing: Custom

14. Perkbox Vivup

Perkbox Vivup combines employee benefits, wellbeing tools, and engagement measurement (including eNPS) into a single platform. The logic is that employees already use it for perks, so survey response rates tend to be higher than with a new tool. It's a pragmatic choice if Perkbox is already in your stack. Otherwise, a dedicated eNPS tools platform will serve you better.

Key features

• eNPS surveys integrated with employee benefits and wellbeing tools

• Engagement analytics linked to benefits and perks utilisation

• Pulse surveys and employee feedback collection

• Wellbeing, rewards, and recognition tools within a single platform

Pros

• Reduces tool sprawl for organisations already using Perkbox for benefits

• Connects benefits utilisation data to eNPS scores

• Clean interface employees already use

Cons

• Engagement measurement is not the core product focus

• Less depth than a dedicated eNPS or engagement platform

Pricing: Custom.

How to choose the right eNPS software

The right platform depends on who needs to act on the data, how mature your measurement programme already is, and what your tech stack looks like.

Start with who uses the data

If managers are expected to respond to eNPS results, they need an interface built for them, not a dashboard only HR can navigate. Tools like Eletive are designed with manager usability at the centre. Qualtrics and Medallia prioritise analytical depth, which suits dedicated research functions but frustrates day-to-day managers.

Match the tool to your stage

Never run a structured listening programme before? Officevibe or 15Five get you up and running fast. Already measuring consistently and want richer insight? Eletive or Culture Amp will give you significantly more value.

Check integration depth carefully

Every platform claims to integrate with your HRIS. What matters is how the data flows in practice. What syncs automatically? What breaks when someone changes teams? Prioritise tools with native integrations, not just API connections.

Plan for action, not just measurement

Knowing what a good eNPS score looks like is useful. But the score only means something if you respond to it. Choose software that connects results to actions, such as manager nudges, suggested focus areas, and built-in follow-up survey capability.

Choosing the right eNPS software: why Eletive stands out

Most eNPS tools can tell you whether employee sentiment is improving or declining. The challenge is understanding why it's happening and what to do next. That's where Eletive separates itself from the rest of the market.

Rather than treating eNPS as a standalone metric, Eletive connects it to the engagement drivers behind the score. AI-powered analysis surfaces the themes influencing employee sentiment, while real-time dashboards and manager insights help teams respond before small issues become larger problems.

Eletive also goes beyond measurement. It combines continuous listening, performance management, employee development, and manager enablement in a single platform. Instead of simply reporting results, it helps HR teams, managers, and employees take meaningful action based on feedback.

Ready to turn eNPS data into measurable improvements in engagement and performance?

Book a demo with Eletive to see how it works.

Frequently asked questions

What is eNPS survey software?

eNPS survey software measures how likely employees are to recommend your organisation as a place to work. It handles survey distribution, tracks scores over time, and helps you understand what's driving changes. The best platforms do this continuously, not as a one-off exercise.

How often should you run an eNPS survey?

Most organisations benefit from measuring eNPS at least quarterly. Continuous platforms like Eletive track it in near real time using rotating pulse surveys, which provide trend data without creating survey fatigue. Annual eNPS surveys are better than nothing, but they rarely give you enough data to act on confidently.

What is the difference between eNPS and an engagement survey?

eNPS measures advocacy: how likely employees are to recommend the organisation. Engagement surveys are broader. They measure motivation, commitment, wellbeing, and the specific drivers behind how people feel. eNPS gives you a fast read. Engagement surveys tell you why. The best platforms measure both.

How do you calculate eNPS?

Subtract the percentage of detractors (scored 0–6) from the percentage of promoters (scored 9–10). Passives (7–8) don't count. The result is a score between -100 and +100.

Is eNPS enough on its own?

No. eNPS tells you the direction of sentiment. However, it doesn't tell you which specific drivers are responsible. Pair it with pulse surveys that cover workload, management quality, and development opportunities for a complete picture.