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eNPS (Employee Net Promotor Score)

eNPS is short for Employee Net Promotor Score. It's a score used to measure employee engagement and employee satisfaction.

eNPS – how does it work?

The eNPS, or Employee Net Promoter Score, is a widely used metric for employee engagement and employee satisfaction. It is based on one simple question: 

"How likely are you to recommend your employer to a friend?"

Employees answer by choosing a number between 0 to 10 on a scale. The responses are then segmented into the following three categories:

  • Detractors (respondents who gave a score from 0 to 6)

  • Passives (respondents who gave a score between 7 or 8)

  • Promoters (respondents who gave a score from 9 to 10)

You can read more about eNPS in detail here

A globally used metric allows for benchmarking

One benefit of tracking your eNPS score is that it's such a widely adopted metric. This means you can easily compare the results in your organization to others in your industry, country, or any other category that you want to benchmark against. A standardized metric like the eNPS also means that you can still keep using your historical data if you switch between technology vendors. 

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Open-ended questions

Adding open-ended questions to your employee surveys is a great way to get more qualitative insights.

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Science-based question battery

With Eletive, you have access to a standard battery of science-based questions for your employee engagement surveys to ensure you measure the right thing.

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Overview of Eletive application

See Eletive in action

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