eNPS (Employee Net Promotor Score)
eNPS is short for Employee Net Promotor Score. It's a score used to measure employee engagement and employee satisfaction.
eNPS – how does it work?
The eNPS, or Employee Net Promoter Score, is a widely used metric for employee engagement and employee satisfaction. It is based on one simple question:
"How likely are you to recommend your employer to a friend?"
Employees answer by choosing a number between 0 to 10 on a scale. The responses are then segmented into the following three categories:
Detractors (respondents who gave a score from 0 to 6)
Passives (respondents who gave a score between 7 or 8)
Promoters (respondents who gave a score from 9 to 10)
A globally used metric allows for benchmarking
One benefit of tracking your eNPS score is that it's such a widely adopted metric. This means you can easily compare the results in your organization to others in your industry, country, or any other category that you want to benchmark against. A standardized metric like the eNPS also means that you can still keep using your historical data if you switch between technology vendors.
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