eNPS (Employee Net Promotor Score)

eNPS is short for Employee Net Promotor Score. It's a score used to measure employee engagement and employee satisfaction.

Employee net promoter score surveys (eNPS) – how does it work?

The eNPS, or Employee Net Promoter Score, is a widely used metric for employee engagement and employee satisfaction. It is based on one simple question:

"How likely are you to recommend your employer to a friend?"

Employees answer by choosing a number between 0 to 10 on a scale. The responses are then segmented into the following three categories:

Detractors (respondents who gave a score from 0 to 6)
Passives (respondents who gave a score between 7 or 8)
Promoters (respondents who gave a score from 9 to 10)

A globally used metric allows for benchmarking

One benefit of tracking your eNPS score is that it's such a widely adopted metric. This means you can easily compare the results in your organisation to others in your industry, country, or any other category that you want to benchmark against. A standardised metric like the eNPS also means that you can still keep using your historical data if you switch between technology vendors.

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FAQ

What is the Employee Net Promoter Score (eNPS)?

The Employee Net Promoter Score (eNPS) is a score used to measure employee engagement and employee satisfaction. It is based on one simple question: "How likely are you to recommend your employer to a friend?"

What is the benefit of tracking the eNPS score?

The benefit of tracking the eNPS score is that it's a widely adopted metric and allows for benchmarking against other organisations in the same industry, country, or any other category.

How is the eNPS score calculated?

The eNPS score is calculated by segmenting employee responses to the question "How likely are you to recommend your employer to a friend?" into three categories: Detractors (respondents who gave a score from 0 to 6), Passives (respondents who gave a score between 7 or 8), and Promoters (respondents who gave a score from 9 to 10).

What is the range of the eNPS score?

The range of the eNPS score is from 0 to 10.

How can the eNPS score be used?

The eNPS score can be used to measure employee engagement and employee satisfaction, and to benchmark results against other organisations in the same industry, country, or any other category.