The Openwork Partnership: Driving cultural change with Eletive

But like many rapidly growing organisations, they faced challenges in gathering meaningful employee insights and turning them into effective action that would help develop their own Employee Value Proposition (EVP) to support them on their company’s evolution. We spoke with Rory Avery, Internal Communication and Engagement Partner, to discover how Eletive has helped transform their approach to employee engagement.

Before adopting Eletive in early 2023, The Openwork Partnership relied on traditional methods of data collection, including focus groups and high-level reporting.

While our old approach offered a broad understanding of employee sentiment, it lacked the granularity and segmentation required to develop effective and targeted action plans.

The manual nature of these processes was both time-consuming and inefficient, and insights were limited to organisational levels, leaving team-specific feedback unrecorded. According to Rory, “The old approach meant a lot of manual work. We were working with focus groups, which was time-consuming and inefficient.”

This lack of detailed insights made it difficult to validate decisions or secure buy-in from stakeholders. The impersonal nature of the approach also lowered engagement, as employees didn’t feel that their specific concerns were being heard or addressed.

Transforming Engagement with Eletive

Eletive offered a comprehensive solution that met The Openwork Partnership’s needs on multiple levels. The platform’s analytics tools allowed leaders to quickly identify areas of impact and prioritise actions with confidence. Features such as the employee Net Promoter Score (eNPS), attrition warnings, and real-time engagement benchmarks provided valuable data to continuously improve employee engagement.

For a regulated industry like finance, Eletive’s customisable features were especially important, allowing the organisation to include custom questions for compliance-related topics such as ethical culture and whistleblowing.

More than being just a tool, Eletive enabled a significant cultural shift within the organisation. By decentralising the ownership of action plans, it has empowered leaders and employees at every level to take charge of engagement strategies.

“Eletive significantly increases our speed to resolution. Each department can now own and drive their own solution, which is an important mindset shift.”

“Today, each department can own and drive their own solutions,” Rory explained. “This fosters self-leadership and accountability, which are crucial for creating a culture of empowerment.”

A Seamless Transition

Implementing Eletive was a smooth process, thanks to the platform’s robust onboarding support. Frequent check-ins, a responsive support line, and tailored training sessions for managers ensured that the organisation was able to adopt the platform quickly and effectively. These efforts included recap sessions to reinforce learning and collaborations with Eletive’s Customer Success and Account Management teams to stay informed about new features and best practices.

“The onboarding was brilliant,” Rory shared. “We’ve felt very supported through every step of the process.”

Real-time Pulse SurveysPulse surveys enhance employee engagement by enabling continuous feedback and fostering a culture of open communication.Eletive Real-time Pulse Surveys

Driving Results Through Data

Since adopting Eletive, The Openwork Partnership has seen transformative results. With real-time analytics and actionable insights, the organisation has significantly reduced the time it takes to identify and address key issues. A stronger feedback culture has emerged, as employees feel heard and valued.

We want to show that we’re listening and always want to hear from our colleagues.

The platform has also enhanced change management processes, providing data-driven insights to better support employees during periods of transition. For example, Eletive’s analytics revealed connections between recognition, workload, and stress, enabling proactive measures to reduce burnout risks. Departments now have the autonomy to analyse their own data and implement tailored solutions, fostering a sense of ownership and accountability.

Eletive has been revolutionary for us. It’s allowed us to act at a fast pace, be more accurate, and be data-driven to achieve the results that matter most to our people.

The Openwork Partnership continues to use the data gathered and the platform’s advanced functionality to ensure they stay focused on their company’s strategic goals. This is all in a bid to create a unique EVP that attracts and retains the very best talent during their transformation and clear growth trajectory to become the go to place for holistic financial advice in the UK.