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Performance Management

How to implement 360-degree feedback

Two women discussing how to implement a 360 feedback system

360 degree feedback can help managers as well as employees to learn about their strengths and weaknesses, and is a powerful tool for identifying "blind spots". Let's have a look at how to implement 360 feedback, and build an effective 360 degree feedback program.

360 degrees means that something has a holistic full-circle scope, and that is exactly what 360-feedback is all about. 360 feedback allows you to collect constructive feedback from peers, supervisors, and other employees. The result is a full-circle feedback approach. 360 reviews are a powerful tool for leadership development and is increasingly being used throughout organisations.

Eletive 360 feedback

In this article, we'll talk about how to implement a 360 degree feedback system. We'll also show how Eletive's 360-degree feedback tool can help your organisation develop your people, and increase both employee performance and employee satisfaction.

Pick the right tool for your 360 degree feedback process

Choosing the right tool is essential when implementing 360-degree feedback. Depending on your objectives and the size of your organisation, your need may differ. But keep in mind that a 360-degree survey tool that integrates with your performance management and employee engagement tools will help you work with the results and with employee development in a structured and efficient way.

Things to consider when implementing 360 feedback:

  • Do you want to be able to monitor development and track progress over time?

  • Do you want to be able to connect the survey results to development plans, action plans, and one-on-ones?

  • Do you want to make sure the survey results are anonymous, and that the reviewers feel safe to share their feedback in an honest way?

  • Do you want to beat able to visualise the results in a way that facilitates constructive dialogue?

  • Would you like to be able to see not only the individual results, but also the aggregated results for segments or the whole organisation?

  • Do you want to be able to create both recurring and non-recurring 360 surveys?

The Eletive platform allows you to do all of the above and then some, so that you can build a 360 review process that truly supports your managers, teams, and organisation in reaching both individual and organisational goals and objectives.

Coaching 360 feedback

How to implement a 360 feedback system

Let's have a look at the most important steps required for a successful implementation.

  1. Identify your objectives and the purpose of implementing 360 feedback program in your organisation.

  2. Choose a 360-degree feedback tool that will support your objectives and help you reach your employee development goals.

  3. Communicate the purpose: why are you implementing 360-degree feedback? Set a strategy for which individuals should be receiving feedback, and how often you want to send the surveys.

  4. Craft the 360 survey questions, making sure to include open-ended as well as closed-ended questions. (If you use Eletive, you can also choose to use the standard plug-and play 360 feedback survey questions that are included in the platform.)

  5. Make sure everyone involved in the 360 degree reviews are educated in how to give and receive constructive feedback. Emphasise that a 360 review is not the same thing as performance review.

  6. Launch your 360 surveys.

  7. Schedule coaching sessions with all review subjects and support each individual in how to take action on the feedback they've received.

Related reading: 360-degree feedback coaching for professional development

Implementing 360 feedback surveys with Eletive

In the Eletive platform you can create recurring and non-recurring 360-feedback 360 surveys. This means that your organisation can customise how you want to work with 360 feedback, and tailor the process to your needs.

The survey questions can be both quantitative and qualitative. In Eletive's 360-surveys you can use for different types of questions: 1-5 ratings, open-ended questions, multiple-choice questions, and an NPS question. This allows you to collect can quantitative as well as qualitative data.

Dashboards on individual or aggregated segments, as well as the whole organisation provide an intuitive and easy-to-understand overview of the survey results. Eletive's 360 feedback is completely anonymous for the reviewers who are leaving their feedback.

Related reading: 360 degree feedback questions [with examples]

Eletive – a People Success Platform

Eletive provides a complete platform for anonymous employee feedback, and for all things related to employee engagement and performance management. This includes intelligent employee engagement surveys, an anonymous chat for employees, advanced AI analytics to interpret free-text comments, and a whistleblowing channeleNPS surveys, and much more.     

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