Dole empowers proactive leadership with Eletive

About Dole Nordic

Dole is a market-leading business group in the fruit and vegetable industry. Dole gathers several leading brands in a global network of partners and suppliers.

Dole is using Eletive for employee engagement surveys since 2019.

Challenge

Before, Dole used to perform one extensive employee engagement survey every year. The tool they used was not very user-friendly, and the process of collecting and analysing the responses was time-consuming and involved a lot of admin work for the HR team.

"When it was time to take action on the results, the metrics and responses were already outdated. It was not an agile way of working, and it didn't add much value," says Christina Hagdahl, HR Business Partner at Dole.

Therefore, the company was looking for a more modern way to measure and drive employee engagement. There was a general lack of transparent and streamlined processes for improving the work environment and employee experience.

Eletive empowers our managers to take active leadership and work together with their teams in creating a better workplace for everyone.

Where there was earlier a lack of measurable insights, there is now a clear overview. 

"What we needed was more modern methods and tools, to be able to work in a data-driven way," says Christina.  

Solution

Dole started implementing Eletive in the subsidiary brands in 2019. The first company to go live with pulse surveys was Everfresh, and now the others are next in line.

"Today, we primarily work with monthly pulse surveys. It means we can work proactively with employee engagement and work environment on a whole new level."

Dole put a lot of work into creating a positive culture. To measure how the company culture and values within the organisation change and evolve, they've added a custom set of questions to the standard questionnaire. Christina also appreciates the ability to measure eNPS (Employee Net Promoter Score).

"Our eNPS has steadily increased since we started with Eletive. Today we can quickly identify challenges that arise, and we can track progress in our survey results."

Result

This new way of working has generated several positive outcomes. 

The employee engagement surveys, which used to be time-consuming and required a lot of manual work, are now automated. It's easy to track progress and get an overview of the results. 

HR is no longer the only team responsible for employee engagement. Instead, the ownership is shared with the rest of the organisation. Today, leaders are empowered to work towards positive change together with their teams. 

"Today, many of our managers are entirely self-reliant. They work proactively and collaboratively to improve the work environment, and they appreciate the simplicity and ease of use that Eletive brings."

Our managers appreciate how easy it is to create clear and intuitive reports. And it just takes a few clicks to export the results into great-looking PowerPoint presentations.

The reports are then used in team meetings, where the results from Eletive are now a compulsory part of the agenda.  

"The reports create a common understanding and serve as a great foundation for constructive conversations. The results provide a concrete entry point to topics that can sometimes be difficult to address."

According to Christina, the most transformative change that Eletive has brought is that Today, there is a stronger focus on individual ownership and accountability.

"With Eletive, the managers are not responsible for solving problems on their own. Employees own their results, and team members work together towards positive change."