Customer experience
Customer success & technical support
Get expert help to build a world-class employee engagement and performance management program.
Overall customer satisfaction rating on G2
Christel Heggland-Roberts
HR Manager
Get expert help through every step
From implementation and onboarding to continuous reviews and ongoing support. As our customer, you have access to an experienced customer success team that will help you create the perfect employee engagement and performance management program for your organisation.
Let our dedicated Customer Success team guide you
As our customer, you have access to an experienced customer success team that will help you create an employee engagement and performance management program tailored to and optimised for your organisation. Our dedicated Customer Success team helps ensure that you get the most out of the Eletive platform. They can answer both technical and business-related questions to help you craft and implement a successful employee engagement strategy.
Highest rating
Regular check-ins and strategic support
When onboarding and implementations are done, we stay in regular contact to make sure you maximise the return on your investment.
In milestone meetings with your Customer Success Manager and Account Manager, you can review your people management processes and strategies and get help identifying opportunities for improvement. In these meetings, we keep you informed about best practices, product updates, and upcoming feature launches.
How to structure your employee engagement strategy
How to work with pulse surveys, schedules and segments
How to implement your performance management tools
How to maximise participation and continuously improve results
How to empower managers and employees and increase self-leadership
Technical support team, digital help center & online chat
Our Technical Support Team is available to help you with technical support questions. We also offer an extensive digital help center that is updated continuously, where you also find our online chat support.
Eletive Academy
Get access to a complete on-demand video library and learn how to take advantage of everything Eletive has to offer.
Manager training videos
Administrator training videos
Certifications for admins and managers
Change Management
Access content, customisable resources and best practices to drive adoption of Eletive in your organisation.
Email templates
Slide decks
Guides and handbooks
The survey runs continuously and constantly monitors the company pulse. And the very best thing about Eletive is that managers can see all results in real-time.
Eletive has really revolutionised our business and our focus on employee engagement. The data we receive is gold dust.
Eletive is a great platform, easy to use and understand, which is one of the keys to getting a high response frequency and buy-in from the organisation, both employees and managers.
Explore the platform
We’d love to show you what Eletive can do for your organisation. Get in touch to schedule a free demo, tailored to your specific industry.